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SME Event Calendar  Event Information |
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Let’s Talk Business: Verbal Communication for the Business World
Date: 19/10/2009 - 20/10/2009
Overview:
You cannot underestimate the power of the spoken word in business communication. The right tone is just as important as the right words, for putting your company’s message across and projecting a positive image.
Knowing what to say and how to say it, to achieve the desired outcome, is an invaluable skill and one that can only be enhanced by attending this BizTech course which covers the following key topics:
SPEECH, SILENCE AND THE COMMUNICATION CYCLE
• Adjusting your delivery to achieve the desired outcome
• The art of starting lively conversations
• The knack of closing conversations with courtesy
• Mastering active listening
• Adapting your style to your audience
• Using body language to interpret and influence
• Persuading without being pushy
• Barriers to mutual understanding
LIKING THE SOUND OF YOUR OWN VOICE
• Using your voice to bring calm to conflict situations
• Emotional inflection: getting the right feeling across
• Using pitch and tone to your advantage
• Creating a vocal ‘smile’
• Enunciate for clarity, understanding and fluency
• Effective pausing – why it’s important
• Volume, projection and resonance
• Pacing your speech: why you should slow down or speed up
FINDING JUST THE RIGHT WORDS
• Upgrading your business vocabulary
• Eliminating jargon, slang and overly casual language
• Eliminating hoity-toity overly formal language
• ‘Neutral’ English pronunciation: how to make your accent understood
• Say what you’re trying to say: constructing smart sentences
| Region |
Gauteng |
| Venue: |
The AstroTech Conference Centre |
| Start & End Time: |
08h00 - 16h30 |
| Duration: |
2 days |
| Entrance Fee: |
R6050.00 |
| Contact Person: |
Michelle |
| Telephone: |
011 582 3300 |
| E-mail: |
click here |
| Web: |
click here |
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