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SME Event Calendar  Event Information |
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The Complete PA: Step Up & Stand Out!
Date: 1/6/2009 - 2/6/2009
Are you making effective use of your PA? Gone are the days of a PA merely typing, filing and protecting her manager from unwanted phone calls. Today’s PA needs to be utilized as an instrumental part of the business, able to handle whatever crosses her desk with dexterity, grace and the utmost professionalism.
To enable your PA to grow into this expanded role, and free your time for achieving key results and profits, BizTech is presenting a training course which covers the following key topics:
EFFECTIVE COMMUNICATION SKILLS
• Taking and making calls like a Pro – learn the process
• Establish caller’s needs through effective questioning
• Write effective memos, short notices, faxes and e-mail messages
• Creating standard templates for professionalism, quality & efficiency
• Communicating via email: The unwritten rules
• How to be assertive but not aggressive in your communication
• Pick out key points from discussions to make clear & concise minutes
KEY PLANNING SKILLS
• Time management & the PA
• Organising meetings and making travel arrangements
• Diary management
• Co-ordinating events, functions and small projects
• Improving efficiencies with check lists and follow up
• Get the most out of your day through practical time management
• How to prioritise and plan forward
• Organising your and your manager’s work place
• You, your manager and time
• Managing more than one boss
• Anticipating your manager’s needs
IMAGE AND SELF MANAGEMENT SKILLS
• Understanding appropriate assertiveness
• Behaviour at meetings and in the boardroom
• Improve workplace professionalism
• Image and Presentation - The Company's and yours
• Handling difficult people with diplomacy and tact
• Receive visitors professionally
• Interact confidently at multiple levels - from executives to cleaning staff
• Dealing professionally with aggression rudeness and conflict situations
| Region |
Gauteng |
| Venue: |
The AstroTech Conference Centre |
| Start & End Time: |
08h00 - 16h30 |
| Duration: |
2 days |
| Entrance Fee: |
R6380.00 |
| Contact Person: |
Michelle |
| Telephone: |
011 582 3300 |
| E-mail: |
click here |
| Web: |
click here |
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upcoming SME short courses 
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assertiveness & confidence at work
Date: 6/9/2010 - 7/9/2010
This course will help boost your self-confidence and teach you
how to be more assertive, in a ...read more
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Mastering Minutes and Meeting Protocol
Date: 6/9/2010 - 7/9/2010
Overview:
Management meetings would be redundant without high quality minutes. In partnership with the meeting’s Chairperson, the ...read more
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Project Management for Personal Assistants and Administrators
Date: 6/9/2010 - 7/9/2010
Overview:
Gone are the days when Project Management was reserved for Project Managers and typing for typists! ...read more
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Telephone Skills
Date: 7/9/2010 - 7/9/2010
A workshop to improve and develop telephone skills.
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Receptionsist / Secretary Workshop
Date: 7/9/2010 - 7/9/2010
A workshop to improve the skills of an existing receptionist / secretary.
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the professional office administrator
Date: 8/9/2010 - 9/9/2010
This workshop will enhance your personal effectiveness and
working practices, enabling you to broaden the contribution you
make ...read more
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Business Analysis and Systems Analysis
Date: 8/9/2010 - 10/9/2010
Overview:
In order to design successful systems, it is critical first to understand a company’s business operations. ...read more
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The High Performance PA or Administrator: Essential Skills
Date: 8/9/2010 - 10/9/2010
Overview:
It has been said that a manager is only as effective as his/her PA allows him/her ...read more
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time management for office professionals
Date: 9/9/2010 - 9/9/2010
Capture back your “lost hours” by developing the techniques
and tools to save you time at work
This ...read more
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Office Administration
Date: 9/9/2010 - 9/9/2010
A workshop to improve the skills of an existing PA / secretary
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