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SME Event Calendar  Event Information |
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The Complete PA: Step Up & Stand Out!
Date: 1/6/2009 - 2/6/2009
Are you making effective use of your PA? Gone are the days of a PA merely typing, filing and protecting her manager from unwanted phone calls. Today’s PA needs to be utilized as an instrumental part of the business, able to handle whatever crosses her desk with dexterity, grace and the utmost professionalism.
To enable your PA to grow into this expanded role, and free your time for achieving key results and profits, BizTech is presenting a training course which covers the following key topics:
EFFECTIVE COMMUNICATION SKILLS
• Taking and making calls like a Pro – learn the process
• Establish caller’s needs through effective questioning
• Write effective memos, short notices, faxes and e-mail messages
• Creating standard templates for professionalism, quality & efficiency
• Communicating via email: The unwritten rules
• How to be assertive but not aggressive in your communication
• Pick out key points from discussions to make clear & concise minutes
KEY PLANNING SKILLS
• Time management & the PA
• Organising meetings and making travel arrangements
• Diary management
• Co-ordinating events, functions and small projects
• Improving efficiencies with check lists and follow up
• Get the most out of your day through practical time management
• How to prioritise and plan forward
• Organising your and your manager’s work place
• You, your manager and time
• Managing more than one boss
• Anticipating your manager’s needs
IMAGE AND SELF MANAGEMENT SKILLS
• Understanding appropriate assertiveness
• Behaviour at meetings and in the boardroom
• Improve workplace professionalism
• Image and Presentation - The Company's and yours
• Handling difficult people with diplomacy and tact
• Receive visitors professionally
• Interact confidently at multiple levels - from executives to cleaning staff
• Dealing professionally with aggression rudeness and conflict situations
| Region |
Gauteng |
| Venue: |
The AstroTech Conference Centre |
| Start & End Time: |
08h00 - 16h30 |
| Duration: |
2 days |
| Entrance Fee: |
R6380.00 |
| Contact Person: |
Michelle |
| Telephone: |
011 582 3300 |
| E-mail: |
click here |
| Web: |
click here |
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upcoming SME short courses 
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Personal Assistant & Basic Project Management Workshop
Date: 10/2/2010 - 10/2/2010
A professional personal assistant is an indispensable, smart and dedicated individual who understands and works closely ...read more
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PERSONAL ASSISTANT AND BASIC PROJECT MANAGEMENT
Date: 10/2/2010 - 10/2/2010
A professional personal assistant is an indispensable, smart and dedicated individual who understands and works closely ...read more
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PERSONAL ASSISTANT AND BASIC PROJECT MANAGEMENT
Date: 10/2/2010 - 10/2/2010
A professional personal assistant is an indispensable, smart and dedicated individual who understands and works closely ...read more
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the professional receptionist
Date: 10/2/2010 - 10/2/2010
This course is essential for all receptionists, they are the initial point
of contact an organisation has ...read more
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TIME MANAGEMENT AND PERSONAL PRODUCTIVITY
Date: 11/2/2010 - 11/2/2010
Personal productivity training offers a practical look at issues that can either hinder or assist productivity ...read more
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TIME MANAGEMENT AND EFFECTIVE MEETINGS
Date: 11/2/2010 - 11/2/2010
Both managers and staff spend a considerable time in meetings. However, when we examine the ...read more
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Time Management and Effective Meetings
Date: 11/2/2010 - 11/2/2010
Both managers and staff spend a considerable time in meetings. However, when we examine the ...read more
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Interpersonal Skills
Date: 15/2/2010 - 15/2/2010
Poor inter-personal skills can often damage an organization in terms of lost business, impaired customer relationships ...read more
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better communication at work
Date: 15/2/2010 - 16/2/2010
Do you struggle to communicate effectively in the workplace?
Well here is the solution…
At this course, delegates ...read more
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Debt Counselling Training
Date: 15/2/2010 - 19/2/2010
Training and registering as a debt counselor, both as an individual or as an employee for ...read more
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featured SME book review
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Conversations
Conversations with JSE AltX Entrepreneurs is a book where South African entrepreneurs, from various industries, trade ...
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featured SME promotional solution
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Business Cards - Full Colour
500 full-colour business cards @ R300
Flyers - 5000 full colour A5 @ R1500
Car magnet signage ...
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