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SME Event Calendar  Event Information |
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The Total Team Leader
Date: 14/9/2009 - 15/9/2009
As a Team Leader, you are probably the operational expert and know exactly how to do every aspect of the work at hand – and do it better than anyone else. However, one of the most important parts of people management is to learn how to let go, and change your primary focus to motivate, empower and develop your team to do it all just as well as you, if not better!
In order to assist you to improve your management skills for your own future development and career advancement, BizTech is offering a course which covers the following key topics:
DELEGATION: JUST DO IT!
• How to let go!
• Building trust by training your team
• Eliminate doubt: Clarify process and procedure
• Let your systems be your safety net
BUILDING YOUR TEAM
• The power of participation
• Finding the right leadership style for each situation
• Team goal-setting for maximum buy-in
• Your place in the team: how to handle being promoted above your peers
• Dealing with team members who are older or more experienced than you
• Managing performance to motivate and release potential
• Recognising and developing individual talent
HANDLE CHALLENGING SCENARIOS
• Dealing with poor performance
• Suspected fraud or theft
• Sexual harassment
• Cultural insensitivity
• Personal hygiene
• Gossip and rumour-mongering
DEALING WITH PEOPLE ISSUES
• What makes people tick?
• What do people really want? Solve the motivation mystery
• Loyalty drivers: these may surprise you!
• Attitude vs. skills
• Communication to achieve co-operation
• Timing your actions to avoid problem explosions
• Show appreciation through reward and recognition
| Region |
Select |
| Venue: |
The AstroTech Conference Centre |
| Start & End Time: |
08h00 - 16h30 |
| Duration: |
2 days |
| Entrance Fee: |
R6380.00 |
| Contact Person: |
Michelle |
| Telephone: |
011 582 3300 |
| E-mail: |
click here |
| Web: |
click here |
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upcoming SME short courses 
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Mastering Confidence, Influence & Assertiveness Skills
Date: 2/8/2010 - 3/8/2010
Overview:
There you go, you've just said yes to something you know you should have said no ...read more
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people management skills for new managers
Date: 3/8/2010 - 4/8/2010
Learn the essential skills needed when managing people
and motivating your team
Leading people can be a daunting ...read more
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a practical introduction to project management
Date: 4/8/2010 - 5/8/2010
Provides you with essential skills, tools and techniques that you
can practically apply back at the workplace, ...read more
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Business Contracts and SLAs
Date: 4/8/2010 - 6/8/2010
Overview:
Most projects and business performed by companies involve the use of contracts. In many cases the ...read more
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Business Communications and Report Writing
Date: 4/8/2010 - 6/8/2010
Overview:
To achieve in the business world you have to be able to write well. Sometimes the ...read more
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Professional Switchboard, Reception and Frontline Skills
Date: 11/8/2010 - 12/8/2010
Overview:
Why is the most visible team in the company also often the least experienced, with little ...read more
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Management for New Managers
Date: 11/8/2010 - 13/8/2010
Overview:
Being a manager requires a whole new set of skills that can be very daunting to ...read more
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a practical introduction to project management
Date: 12/8/2010 - 13/8/2010
Provides you with essential skills, tools and techniques that you
can practically apply back at the workplace, ...read more
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a practical introduction to project management
Date: 16/8/2010 - 17/8/2010
Provides you with essential skills, tools and techniques that you
can practically apply back at the workplace, ...read more
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the professional receptionist
Date: 16/8/2010 - 16/8/2010
This course is essential for all receptionists, they are the initial point
of contact an organisation has ...read more
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featured SME promotional solution
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Super Fan Sports Bottle
Mix & Match water bottle and stress ball combos.
With some huge sporting events such as ...
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